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Kellys Arma2 Servers Updated to v1.05

Postby [KH]Cross on Tue Dec 22, 2009 5:30 pm

We have updated all our public and private servers to Official Patch 1.05.

Please download Official 1.05 update from
http://www.arma2.com/support/updates/fo ... ml?lang=en
or
http://www.kellys-heroes.eu:9000/Arma2/ ... te_105.zip

You can use our new TeamSpeak 3 Server as well.
kellys-heroes.eu:9987
Password: bigjoe
Download TS3 from http://teamspeak.com
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Re: Server Status

Postby [KH]Jman on Mon Jan 04, 2010 2:31 pm

We have had a Hard drive failure on our Raid 1 mirror and are working to get a replacement drive installed. We are limping on one HD atm. We will hosting only the one gameserver in the meantime.

This will NOT effect our ability to offer the YAS this week and our ACE public server will be updated at 6pm as usual.
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Re: Server Status

Postby [KH]Jman on Fri Jan 08, 2010 5:57 pm

The replacement hard drive and a new backup drive have arrived at RapidSwitch. They will be installed tonight @0100am GMT, the server will be rebooted and the raid array re-built. There will be a slight interruption to our service.
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Re: Server Status

Postby [KH]Jman on Sat Jan 09, 2010 9:31 am

Raid 1 array has now been rebuilt and a spare hdd is in place for additional fail-over.
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Fibre Break - 9th February 2010

Postby [KH]Jman on Thu Feb 11, 2010 10:51 am

RapidSwitch wrote:At approximately 9pm on 9th February 2010 we were alerted to a failure of one of our links to London from our Maidenhead data centre. All traffic was immediately re-routed over to the secondary link, and our backup systems kicked in fully. Your servers that had their traffic re-routed over our redundant network were:

[78.129.202.206] - KELLYSHEROES

Further investigation showed that a manhole less than 1km from our Maidenhead data centre had been broken into and the fibre physically cut. This is a criminal act and we took immediate steps to involve our fibre supplier.

As we were unsure of the situations around whether this criminal act was targeting RapidSwitch, we took the decision not to issue an "At Risk" notification, potentially further informing the criminal that they had successfully attacked one of our redundant connections to London.

The fibre was repaired within 24 hours. During the repairs it became apparent that other fibres in the local vicinity had been cut, these fibres having nothing to do with RapidSwitch. It seems likely that the cause of this was thieves cutting the cables to see if they were copper, as there is a market for stolen copper cable. We are therefore satisfied this act did not target RapidSwitch specifically.

We are in the process of installing additional physical security barriers in the manholes to prevent an act like this happening again.

During the period where one of our data centre links was down, all connectivity was routed over our diverse redundant link that was not affected.

Assuring you of the best service at all times.

RapidSwitch
http://www.rapidswitch.com/
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Server connectivity

Postby [KH]Jman on Fri Feb 26, 2010 9:07 pm

We had some issues with the Raid array between 20:00 and 21:00 GMT which mean't that the server was down for this period. The server is now fully functional again.
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Network issue at LINX: 16/03/10

Postby [KH]Jman on Wed Mar 17, 2010 7:21 am

The London Internet Exchange (LINX) is currently suffering from a network issue that is affecting traffic. We immediately shut down our connections to LINX until they resolve this problem. Traffic has been rerouted over our other peering points until the situation is resolved.

Date: 16/03/2010
Time: 22:30
Effect on service: Increased latency for traffic that would normally reach us via LINX
Duration: Ongoing
Affected Service(s): IS-*****

The only information that we have from LINX at this time is that they have acknowledged an issue and are investigating the problem. This problem has only affected traffic that reaches our network via LINX, which due to our diverse peering points with many of the major ISPs has meant minimal impact on incoming and outgoing traffic. The RapidSwitch network has remained stable throughout.

Traffic that would normally reach us via LINX will now be rerouted and connect to us via our other peering points. This may result in a slight increase in latency for that traffic, if it involves additional hops. We are now waiting on LINX for updates as to the nature of the problem, likely resolution time and ultimately for an all clear notification.

If anyone is experiencing problems with their service, please do not hesitate to contact us.

Regards,

The RapidSwitch Team
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Re: Server Status

Postby [KH]Jman on Tue May 25, 2010 7:45 am

RapidSwitch wrote:There has been an unscheduled outage, which has affected some of your services:

Date: 25/05/2010
Time: 00:20
Outage Type: Connectivity Interruption
Duration: < 75 minutes
Affected Service(s): IS-07100

At approximately 00:20 a network issue was detected affecting connectivity to the North cluster in RapidSwitch Spectrum House. The cause of this appears to have been a very large amount of malicious traffic directed at the RapidSwitch network. This traffic has unfortunately caused a routing issue within the RSH.North cluster.

Our on call engineers were contacted and the traffic has been removed from the network. Normal service was restored at approximately 01:35. This problem will have affected different clients in different ways. It will have ranged from no effect, to an increase in latency and some packet loss, to a more substantial loss of connectivity.

We would like to express our sincere apologies for the inconvenience this will have caused. If you are experiencing any problems as a result of this please do not hesitate to contact our support team immediately and we will look into this for you.

Regards,

The RapidSwitch Team
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Re: Server Status

Postby [KH]Jman on Wed Jul 21, 2010 1:52 pm

RapidSwitch wrote:We are receiving reports of network performance problems for traffic reaching us via LINX. A number of the routes that run to us via LINX are experiencing issues and we also seem to be seeing that one of LINX's route servers has gone down. It is very likely that these events are related.

At this time there is no indication that any RapidSwitch infrastructure is involved. We are working to re-establish the connections if possible as well as communicating with LINX to find out what is causing this. We will provide further updates as soon as possible.

Regards,

The RapidSwitch Team
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Re: Server Status

Postby [KH]Jman on Wed Jul 21, 2010 1:55 pm

RapidSwitch wrote:After some initial investigation we have shut down our connections to LINX while the issue is resolved. This occurred at approximately 14:28. All traffic should now be flowing via our other peers and service should be operating normally. There is a possibility that the alternate routes will cause a slight increase in latency until the problem at LINX is resolved. Additionally, connections from ISPs that only terminate at LINX, or force traffic for some netblocks through LINX, may still be experiencing problems. Although we have no direct control over this, please contact us if you are still experiencing any problems and we will do our utmost to resolve all situations.

At approximately 14:40 we received communications from LINX indicating they have an unspecified problem on their network. They have stated that they are investigating and a further update will be issued at 15:00. Once we have this, or any other information, we will provide further updates.

Regards,

The RapidSwitch Team
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Re: Server Status

Postby [KH]Jman on Thu Jul 22, 2010 1:23 pm

Rapidswitch wrote:This is a notification that the issues with traffic via LINX have been resolved. Traffic has been returned to the LINX connections and normal traffic routes have been resumed.

At 15:06 yesterday, the 21/07/10, we received an update from LINX stating that the problems were being attributed to a loop within their network. The loop had been removed and their network was suitable for use again.

Our network engineers proceeded to re-establish the connections, but without any active sessions running over them. As is always prudent, we then began to reintroduce traffic in stages to ensure that performance was as expected. This process was staggered over the next 18 hours, culminating in normal operations at approximately 10:20 this morning, the 22/07/10.

At 17:33 on the 21/07/10 we received a further update from LINX indicating that the loop had been introduced during a routine port upgrade for a LINX member. This was a result of human error. The LINX network appears to be operating as expected and so we are closing this issue.

Regards,

The RapidSwitch Team
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Re: Server Status

Postby [KH]Jman on Sat Sep 18, 2010 7:59 am

Rapidswitch wrote:We will be carrying out maintenance which is applicable to some of your services with us.

Maintenance Type: Infrastructure
Expected effect on your service: Power Loss Expected downtime duration: 4-8 hours This will occur between 00:00 and 08:00 on 02/10/2010 (UK Time)

- We will be enacting our procedures for a controlled power outage to RapidSwitch Spectrum House. This will happen between the hours of 00:00 and 08:00 on Saturday 02/10/10.
- These procedures are being put into action to allow essential repairs to the main power systems in RSH North. Further information on these repairs are included in the detailed report, which is linked at the end of this message..
- For full details on our procedures and the best way to ensure minimal impact on your service, please see the detailed report linked below.
- As part of our procedures for a controlled power down, we will be offering an automated shutdown service via MyServers. Please make certain you read the detailed report, linked below.
- As part of procedures for restoration of power there will additional staff on site. They will be checking that all services have power restored and pro-actively investigating any issues reported by our MyServers monitoring system.

We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window.

Regards,

The RapidSwitch Team
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Re: Server Status

Postby [KH]Jman on Wed Nov 17, 2010 9:14 am

Rapidswitch wrote:Date: 17/11/2010
Time: 07:40
Outage Type: Connectivity Interruption
Duration: < 55 minutes
Affected Service(s): IS-07100

At 08:00 this morning the cluster experienced similar issues to those on the 18/11/10. This again only affected a proportion of the traffic coming through RapidSwitch Spectrum House North side. However, those affected will have seen packet loss and increased latency.

Having identified the issue we have taken preventative steps. The cluster is now operating correctly and in a stable manner. We will provide further information as it is available but services are operating within normal parameters again. We apologise for the recurrence of this issue and are continuing to communicate with Cisco.

If you are experiencing any problems as a result of this please do not hesitate to contact our support team immediately and we will look into this for you.

Regards,

The RapidSwitch Team
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Re: Server Status

Postby [KH]Jman on Wed Nov 24, 2010 4:17 pm

Rapidswitch wrote:Some of your services with us may have experienced a brief interruption to connectivity.

Date: 24/11/2010
Time: 14:49
Duration: < 30 minutes
Affected Service(s): IS-07100

At 14:49 there was a routing issue at our facility in Sovereign House in London. This only affected traffic through this facility and would therefore not have affected all servers. Traffic through any of our other peering points remained unaffected.

The issue was quickly resolved and routing returned to normal. As a result of this incident there are some sessions via LINX that are still down. We are working to restore those as soon as possible.

Regards,

The RapidSwitch Team
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Re: Server Status

Postby [KH]Jman on Wed Jan 26, 2011 12:47 pm

We had a switch failure in our rack this morning that affected the server's connectivity. It's now been replaced and normal service has been resumed.

Rapidswitch wrote:Some of your services with us are currently experiencing an interruption to connectivity. We are investigating and will provide further updates as soon as possible.

Date: 26/01/2011
Time: 11:44
Duration so far: < 5 minutes
Affected Service(s): IS-0****

The switch in the rack appears to have failed.

The switch is being replaced in order to restore service.

Regards,

The RapidSwitch Team
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Re: Server Status

Postby [KH]Jman on Mon Mar 14, 2011 11:26 pm

Explains the TS issues this evening ;)

Rapidswitch wrote:Some of your services with us will have experienced an interruption to connectivity.

Date: 14/03/2011
Time: 19:00
Duration: < 50 minutes

LINX have made an announcement that they are experiencing problems. This was affecting any traffic coming to the RapidSwitch network via LINX. Any traffic transiting to RapidSwitch from any other peering points would have been unaffected

Our network engineers responded quickly and have shutdown our sessions at LINX. Traffic has been routed to alternative peers and should be flowing normally. Subsequent announcements from LINX have suggested that they have isolated the cause and are looking to fix it, but the RapidSwitch sessions at LINX will remain offline until further notice.

If anyone is still experiencing any adverse effects please contact us immediately. We will continue to monitor the situation and will restore traffic via LINX only when we are confident they have fixed the problems within their network.

Regards,

The RapidSwitch Team
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Re: Server Status

Postby [KH]Jman on Thu Jun 23, 2011 10:24 am

The server's backup disk has died
It's the 3rd drive that is NOT part of the RAID fortunately but it is our failover/backup drive.
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